TERMS & CONDITIONS

Ordering:
By placing an order in our online store, you agree to the terms stated below. Shortly after your order is placed you will receive an email confirmation of your purchase, listing the object(s) of the order and total price. To make a purchase you have to be 18 years old or have the signed approval of your guardian. For any concerns regarding an existing order, please contact us via info@mycosa.se or call: +46(0)8-88 08 09. All objects with shipping address outside Sweden need to get a shipping quote before the total price is set and the purchase can be finalized. For this, please use the contact form or alternatively contact us by email or phone.

Shipping:
We send smaller objects with PostNord or UPS, domestic as well as international. We send objects within three business days after the order has been placed. In the case the payment is made via invoice, we ship after we have received the full payment. Standard shipping time for domestic orders is 2-5 business days. Standard shipping time for international orders vary by destination and size of object, however the customer should expect up to two weeks from the next coming shipping day. Please note that during holidays such as Christmas, the time for delivery might be longer. We supply the shipping tracking number for each order and any other available information. We gladly answer all questions about delivery status and will make sure you feel as comfortable as possible during the time the order are on their way to you.

We assume full responsibility that the objects are in their described condition when they reach you. This responsibility holds until the object is either collected by the buyer or delivered by the shipping company. If the object(s) have been damaged during transport, we urge the customer to point this out directly to the shipping firm and also notify us immediately.

If the time of delivery should exceed more than thirty (30) days for domestic orders the customer have the right to cancel their purchase. All cancelations of orders shall be sent to: info@mycosa.se.

For international orders we ensure a maximum time of delivery of 45 days not including customs procedures. The customer is responsible for all fees associated with customs clearance in their country of destination (taxes, duty, customs charges etc.), and thereby also for any wait caused by a delay in customs processing. This applies for all orders outside of Sweden.

All objects can also be picked up in our store at Hörnåkersvägen 6, 183 65 Täby, Sweden. If requested, we will store all objects up to one month at no additional cost.

Method of payment:
In order to pay simply, safe and smoothly, we cooperate with Klarna and offer payments by Klarna Checkout with different payment methods, such as invoice, installments, credit card and direct payment. At the cashier, you’ll accept Klarna’s terms and conditions as well as Mycosa’s terms and conditions. For more information and full conditions, please visit Klarna.se

Force Majeure:
If the shipping is delayed because of unforeseen events outside the company’s control, such as natural disasters, strike, or other occurrences falling under “Force Majeure”, we do not take responsibility for potential consequences. We will however try and aid you to the best of our ability in this unlikely event.

Cookies:
According to Swedish law to protect customer integrity, we inform you that cookies are saved when visiting our website. Cookies is a small fragment of information, for example used to recognize your login information and shopping bag. Cookies can be denied through settings in your web browser.

Prices:
All prices on the website are based on original prices in SEK (Swedish Kronor). VAT is applied on all second hand goods in Sweden, which is specified in each order. Tax Free refunds cannot be applied to any second hand goods purchased in Sweden.

Right to withdraw, returns, complaints:
Right to withdraw/return: The costumer has the legal right to withdraw or return their online purchase within 14 days of collecting their product. The object is to be in the same condition as it was prior to shipping, with the original tags and box it came with. When invoking the right to withdraw, the costumer is responsible for all costs involving the return of the object(s) including insurance. Refunds will be processed once the good is returned to us in the same condition as it was when ordered.

Complaints:
All complaints are to be emailed to info@mycosa.se or called in to +46(0)8-88 08 09. We source outstanding objects of modern design objects which have been used and loved through generations and professionally restored when necessary. They are however always used if not stated otherwise. All costumers should thoroughly inspect the item pictures to get a fair idea of its condition. If you are uncertain of an object’s condition, please contact us at: bengt@mycosa.se for additional pictures and information. We accept complaints regarding damages to objects occurring during transport and Mycosa will pay for the return. Other complaints regarding an object’s condition at arrival will not be accepted.

About the products:
We keep the website up to date and all objects are for sale if not stated otherwise. In the unlikely event the ordered object is already sold we will contact you via email and process a full refund as soon as possible. Please note that refund transaction times vary depending on country and bank.

We reserve the right to deny any customer purchase.

Please note that there might be slight color differences in the pictures depending on computer settings and type of screen/computer used as well as resolution. We try our utmost to depict the objects as correctly as possible. For additional pictures contact: info@mycosa.se.

At Mycosa we believe in great service and lasting customer relationships. We feel responsible for all objects that we sell, so if there should be any problem with an order, we will do our very best to solve it to the customer’s satisfaction.